This section explains how to get emergency medical assistance both at HSE and outside of HSE. In case of a health-related issue, please make sure to inform your direct supervisor and coordinator.
I. At HSE University
Several HSE buildings in Moscow are equipped with first-aid posts where all HSE employees can receive paramedical services. The Full list of first-aid posts, their locations and working hours are available at this page.
Please remember that if you have a more serious condition than a minor injury, dizziness or a headache, we strongly recommendthat you call emergency medical services (ambulance).
II. Outside of HSE University (on the street, in public places, etc.)
a. Calling a state ambulance
You can call an ambulance from any location within Russia 24/7 and free of charge:
- 103 - the direct number for calling an ambulance;
- 112 - the number for calling emergency services (including ambulance). The hotline 112 has English-speaking operators.
Ambulance team provides professional medical assistance at any time, irrespective of a person’s citizenship and type of insurance policy. Normally, an ambulance team will arrive within 15-20 minutes depending on a location. All ambulance vehicles have medical equipment so that the team can provide medical assistance on the spot or take the patient to a medical institution if they are unable to immediately normalise his/her health condition.
In case of life-threatening situations, anyone admitted to public and municipal health institutions is entitled to free primary medical care (emergency medical assistance, including specialised assistance) until they are out of immediate danger. After that, if they need further medical treatment, it shall be provided for a fee. Please make sure that your insurance policy covers such expenses.
The grounds for calling an ambulance do not include:
- The symptoms of common cold;
- The temperature lower than 38,5 °С;
- Toothache;
- Chronic illnesses outside the acute phase;
- Planned hospitalisation;
- Issuance of certificates;
- Hangover.
b. Private ambulance service
There are a number of private clinics in Moscow offering emergency medical assistance, and a few of them are listed below:
GMS Clinic, +7 (495) 781 5577, +7 (800) 302 5577;
European Medical Centre, +7 (495) 933 6655;
Medicina Clinic, +7 (495) 229 0003.
c. Insurance policy
For more information about the insurance plan provided by HSE University please visit the Health Insurance web-page. If you have your own insurance plan provided by any other insurance company, please follow their instructions